ABSA: Customer Service and Tellers

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities.

Key Responsibilities

  • Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
  • Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
  • Process and cash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
  • Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
  • Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
  • Count cash received or dispensed to ensure that errors are avoided
  • Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
  • Ensure that journals are processed to recover charges for manual transactions processed for customers
  • Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
  • Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
  • Explain the Banks procedures, security requirements as well as service offerings available to customers
  • Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
  • Guide customers on how to correctly complete transaction documentation
  • Ensure accuracy and efficiency when engaging with the customer
  • Portray a professional image and ensure that personal appearance conforms
  • Maintain a neat and tidy workstation at times
  • Identify sales leads and cross selling opportunities
  • Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
  • Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
  • Verify that information is accurate and complete in accordance with the Banks procedure
  • Scrutinise and apply warning circulars, memos, stop payments and credit card lists
  • Adhere to prescribed control measures to prevent fraud, losses and shortages
  • Report suspicious transactions as per Money Laundering control frameworks
  • Maintain applicable registers
  • Adhere to safety and security procedures and follow prescribed instructions in event of robbery
  • Follow off-line procedures and comply with Code of Banking practice
  • Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures

Competencies

  • Working with people
  • Applying expertise and technology
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks

General

  • The appointment will be made in line with the Divisional Employment Equity strategy

Minimum Requirements

  • Grade 12 with Accounting or Mathematics or equivalent NQF level 4 qualification or higher
  • One (1) year Cashier experience within a retail environment
  • Computer literate especially on the numerical side
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

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